Bonway FAQ banner
Frequently Asked Questions

General Questions

What products does your company manufacture and supply?

We specialize in manufacturing and supplying high-quality building materials, including natural stone slabs, tiles, lighting products, WPC boards, PU boards, and more.

Where is your company located?

Our manufacturing facilities are based in China, and we supply products to customers worldwide.

Do you offer customization for your products?

Yes, we can customize products based on size, color, material, and finish specifications. Please get in touch with us for details.

What industries do you serve?

We supply products for construction, interior design, home improvement, and industrial applications.

How can I contact your support team?

Reach us via email, phone, or through the contact form on our website. Our team will be happy to respond as soon as possible.

Sales Questions

How can I place an order?

You can place an order by reaching out to our sales team via email, phone, or our website’s inquiry form.

What are your payment terms?

We accept various payment methods, including wire transfer, PayPal, and LC (Letter of Credit). Specific terms can be discussed based on order quantity and location.

Do you offer bulk discounts?

Yes, we provide discounts for bulk orders. For quotation, please contact us with your requirements.

Can I request a product sample before purchasing?

Yes, we offer samples for most products. Fees for costs and shipping fees may apply for product samples.

What is your terms of Delivery?

EXW, FOB, CFR, CIP, CIF, DDU.

After Purchase Questions

How can I track my order?

Once your order is shipped, we will provide a tracking number and the shipping details.

What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours with photos, and we will arrange replacements or refunds as necessary.

Do you offer product warranties?

Warranty terms vary by product. Please check the product details or contact us for warranty information.

Can I return or exchange a product?

Returns and exchanges are accepted under certain conditions. Please check our return policy or contact customer service for assistance.

Who should I contact for technical support?

Our customer support team is available to help with any technical concerns regarding your purchase. Contact us via email or phone.

Getting Started Questions

How do I find the right product for my project?

Our team can assist you in selecting the best product based on your project requirements. Feel free to contact us for recommendations.

What specifications should I consider before ordering?

Factors like size, material, color, application, and durability should be considered. Our product descriptions provide detailed specifications.

Do you have a catalog of all available products?

Yes, we offer a digital catalog that you can download from our website. Contact us if you need a specific product not listed online.

Can I visit your factory or showroom?

Yes, factory visits are available by appointment. Contact us to schedule a visit.

What are your lead times for production and delivery?

Lead times vary based on product type and order quantity. Standard production takes between 2-6 weeks, while shipping time depends on your location.

Scroll to Top